©2019 BY HELIX CLEANING SERVICES.

FAQs

Reliable Answers To Our Most Common Questions

Q. Why should I trust Helix Cleaning Services?

We’re proud to offer professional house cleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Helix Cleaning Services.

Q. How will our relationship work?

At Helix Cleaning Services, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

Q. What should I do before Helix Cleaning Services arrives?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Q. Do I need to be home for every cleaning service?

No. Because we work on a 9 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured house cleaning professionals are provided with a spare key or garage code.

Q. What time does your team arrive?

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Helix Cleaning Services uses a unique “on-time arrival” software to log your preferences so our services are as minimally disruptive as possible.

Q. What do you mean by “window of arrival”?

When you schedule house cleaning services with Helix Cleaning Services, we’ll give you an arrival time frame of thirty minutes to one hour. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

Q. What if something’s damaged during a service?

At Helix Cleaning Services, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

Q. What if something is missed?

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Q. Am I liable for employment taxes, workers' compensation, or insurance?

Helix Cleaning Services is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

Q. What do you not clean?

Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically:

  • Clean toys

  • Clean the inside of your fireplace

  • Pick up clutter

  • Clean your iron

  • Do laundry

  • Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

Q. Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

Q. What if I need to reschedule a service?

Helix Cleaning Services understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

 

Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Helix Cleaning Services perks.

Q. What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional house cleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

Q. How do I pay?

Payments are due on the day of your scheduled service. Most of our valued customers have a credit card on file. If you do choose to write us a check, please make it payable to Helix Cleaning Services. We also have the option of PayPal or Venmo.

Q. Does Helix offer carpet cleaning?

Contact us to see if we can provide your home with this service. We use a dry extraction cleaning method that gives your carpet a thorough deep cleaning.

Q. What do you mean by “green house cleaning”?

This method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses.

 

While most green cleaning products cannot remove all harmful forms of bacteria, Helix Cleaning Services strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%.

 

Many cleaning companies falsely advertise green cleaning practices. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices.

Q. How can green cleaning services ensure the health and cleanliness of my home?

Helix Cleaning Services goes above and beyond to use cleaners that are non-acidic and free of ammonia, alcohol, petroleum, and other toxic chemicals. We recommend that you balance the use of green cleaning products and disinfectants in your cleaning plan to ensure that your home is as healthy and clean as possible. Get in touch with our team to learn about the eco-friendly practices we carry out.

Q. What makes you a green cleaning company?

Our team strives to meet the community’s need for clean homes and balanced lives. That’s why we use microfiber instead of paper, refill bottles, and protect both our professional cleaning techs and customers from unnecessary exposure to toxic chemicals.

Q. How soon can I take cleaning off my to-do list?

Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. With more than 30 years of industry experience, Helix Cleaning Services knows how to accommodate first-time customer requests.

Q. How much do your services cost?

We’re proud to be recognized as a provider of affordable, top-quality house cleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

 

We can also add specialty services to your regular cleaning plan as needed, such as:

  • Fridge interior cleaning

  • Oven interior cleaning

  • Changing bed linens

  • Carpet cleaning

At Helix Cleaning Services, our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it.

Q. How can I share my experience with Helix Cleaning Services?

You’re welcome to share your thoughts about our services on our Helix Cleaning Services Facebook page, which offers inside information on tips, deals, and promotions. We also prefer reviews on the NextDoor app. We value our customers’ opinions and it’s our customer feedback that has helped us become one of the fastest growing cleaning services in Atlanta.

Q. Can I provide my team with special instructions?

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

Q. Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Helix Cleaning Services is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

Q. How often can you provide service?

Helix Cleaning Services is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request house cleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

Q. Do you offer competitive rates?

We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. Helix Cleaning Services is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.

Q. Do you always send the same cleaning techs?

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive Helix Cleaning Services training to ensure that the quality of our work is always consistent.

Q. Do your cleaning techs accept tips?

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

Q. Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional cleaning techs. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

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We'd love to answer them!

678-948-8917

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